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Computer Network Support Specialist

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Bachelor's degree

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What They Do

Computer Network Support Specialists Career Video

About This Career

Analyzes, tests, troubleshoots, and evaluates existing network systems, such as local area networks (LAN), wide area networks (WAN), cloud networks, servers, and other data communications networks. Performs network maintenance to ensure networks operate correctly with minimal interruption.

This career is part of the Information Technology cluster Network Systems pathway.

A person in this career:

  • Backs up network data.
  • Configures security settings or access permissions for groups or individuals.
  • Analyzes and reports computer network security breaches or attempted breaches.
  • Identifies the causes of networking problems, using diagnostic testing software and equipment.
  • Documents network support activities.
  • Configures wide area network (WAN) or local area network (LAN) routers or related equipment.
  • Installs network software, including security or firewall software.
  • Troubleshoots network or connectivity problems for users or user groups.
  • Evaluates local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.
  • Provides telephone support related to networking or connectivity issues.

Working Conditions and Physical Demands

People who do this job report that:

  • You would sit most of the time. There's some walking and standing. You may have to lift and carry things like books, papers or tools weighing 10 lbs. or less.
  • Work in this occupation requires being inside most of the time
  • Work in this occupation involves sitting more than one-third of the time

Working in this career involves (physical activities):

  • Seeing clearly up close
  • Speaking clearly enough to be able to be understood by others
  • Identifying and understanding the speech of another person

Work Hours and Travel

  • Overtime work

Specialty and Similar Careers

Careers that are more detailed or close to this career:

  • Computer Network Specialist
  • IT Consultant (Information Technology Consultant)
  • Network Specialist — Maintains the network's integrity by implementing new systems, troubleshooting and repairing network issues, as well as developing, applying and enforcing best practices and policies for use of the organization's networks.
  • Network Support Specialist
  • Network Technical Analyst
  • Network Technician
  • Personal Computer Network Analyst
  • Systems Specialist


  • Email Support

  • 1-800-GO-TO-XAP (1-800-468-6927)
    From outside the U.S., please call +1 (424) 750-3900


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