Repaying Student Loans

The Players in the Student Loan Process


You

You

You are the borrower-and ultimately responsible for repaying your student loan according to the terms outlined in the promissory note you signed when you accepted the loan. This promissory note is a binding legal contract that details your repayment obligations, interest rates, and other important loan terms.

By signing it, you've agreed to meet those terms, even if you don't finish your program, can't find a job right away, or are dissatisfied with the education you received.


Your College/University

Your College/University

The college or university you plan to attend creates your financial aid package-including any Federal Direct Loans-using the information from your FAFSA. Your school is also responsible for certifying your student loan eligibility and submitting that certification to the U.S. Department of Education or your lender.

In addition, your school monitors your enrollment status (such as full-time, part-time, or withdrawn) and reports changes to your loan servicer, since these can affect your financial aid and repayment timelines.

 


U.S. Department of Education

U.S. Department of Education

The U.S. Department of Education's Federal Student Aid (FSA) office oversees the federal student loan system. All new federal student loans are made through the William D. Ford Federal Direct Loan Program. FSA sets the rules, eligibility criteria, and repayment terms for these loans. It also manages federal financial aid processing, administers aid programs, and ensures schools and loan servicers comply with federal law.


Your College/University

Your Lender

For federal student loans, the lender is the U.S. Department of Education, which issues all new loans through the William D. Ford Federal Direct Loan Program. You borrow directly from the federal government, and your loan is serviced by a company contracted by Federal Student Aid (FSA).

For private student loans, the lender is usually a bank, credit union, state-based agency, or other private financial institution. These loans are not funded or guaranteed by the federal government, and terms, such as interest rates, repayment options, and borrower protections, are set by the lender.


Servicer

Servicer

Lenders sometimes hire a loan servicer to manage their student loan accounts. The servicer is your main point of contact for questions, billing, and repayment-but they do not own your loan. The lender (such as the U.S. Department of Education for federal loans) still holds the loan, while the servicer handles the day-to-day management.


Secondary Markets

Secondary Markets

Think of a secondary market as a "loan buyer." Your lender might sell your loan to one of these buyers so they have more money to lend to other students. If this happens, the new owner of your loan is called the loan holder, and they'll keep your loan until it's paid off or sold again.

If your loan is sold, both your original lender and the new holder are required to notify you in writing. Your loan terms, such as interest rate and repayment schedule, will not change when the loan is sold.