Customer Service Representative

salary graphic

AVG. SALARY

$40,620

education graphic

EDUCATION

High school (GED) +

job outlook graphic

JOB OUTLOOK

Decreasing

Money & Outlook

:

Go

Oklahoma Earnings

Average Annual Wage

$40,620

Entry Annual Wage

$27,400

Experienced Annual Wage

$55,910

Average Hourly Wage

$19.53

Entry Hourly Wage

$13.17

Experienced Hourly Wage

$26.88

Median Hourly Wage

$18.06

Oklahoma Regional Earnings

Oklahoma Metropolitan Areas Wages

Region Average Entry Level Experienced
Enid MSA $36,610 or $17.60/hr $23,370 or $11.24/hr $51,680 or $24.85/hr
Fort Smith AR-OK MSA $39,570 or $19.03/hr $29,310 or $14.09/hr $49,500 or $23.80/hr
Lawton MSA $35,920 or $17.27/hr $26,480 or $12.73/hr $46,940 or $22.57/hr
Oklahoma City MSA $41,630 or $20.02/hr $27,400 or $13.18/hr $57,680 or $27.73/hr
Tulsa MSA $41,180 or $19.80/hr $27,400 or $13.17/hr $56,640 or $27.23/hr

Oklahoma Geographical Areas Wages

Region Average Entry Level Experienced
Northeast Oklahoma nonmetropolitan area $37,500 or $18.03/hr $25,380 or $12.20/hr $51,720 or $24.86/hr
Northwest Oklahoma nonmetropolitan area $39,810 or $19.14/hr $25,490 or $12.26/hr $57,390 or $27.59/hr
Southwest Oklahoma nonmetropolitan area $41,060 or $19.74/hr $29,020 or $13.95/hr $59,990 or $28.84/hr
Southeast Oklahoma nonmetropolitan area $38,360 or $18.44/hr $27,210 or $13.08/hr $50,000 or $24.04/hr

Oklahoma's Employment and Outlook (State-wide)

Outlook Decreasing
Growth rate is estimated to be -2%
Job Openings 4,650 estimated annual job openings
Employment 35,666 were employed in this occupation

Oklahoma's Regional Employment and Outlook

Regions with stable outlook (0 to 20% growth rate expected)

Region Employment Projected Growth Rate Annual Openings (growth) Annual Openings (replacement) Annual Openings
Northeast 1,720 5% 9 N/A 231
Northwest 1,600 1% 1 N/A 203
Southeast 1,680 2% 4 N/A 216
Southwest 510 6% 3 N/A 69
Tulsa MSA 9,900 5% 44 N/A 1,317
Lawton MSA 570 9% 5 N/A 79
Oklahoma City MSA 13,250 4% 58 N/A 1,760
Enid MSA 270 4% 1 N/A 36

National Earnings

Average Annual Wage

$45,380

Average Hourly Wage

$21.82

Average Annual Range

$30,690 to $62,730

Note: variations in salaries reflect differences in size of firm, location, level of education and professional credentials.

Where do these numbers come from?


National Employment and Outlook

Outlook decreasing
  The employment change from 2023 to 2033 is estimated to be -5%.
(The National average for all occupations is +4%)
Job Openings large number
  A total of 36530 average annual openings are expected for this occupation between 2023 and 2033.
(The National Average for all occupations is 1,724 openings)
Employment very large occupation
  This was a very large occupation in the United States, employing 2,954,600 workers in 2023.
(The National average for all occupations is 150,944 workers)
Growth Declining growth
  There is expected to be less demand for customer service representatives, especially in retail trade, as their tasks continue to be automated. Self-service systems, social media, and mobile applications enable customers to do simple tasks without interacting with a representative. 
Industries Large concentrations of this occupation are found in these industries
  • Finance and insurance (NAICS520000) (18.5%)
  • Retail trade (NAICS44-450) (17.3%)
  • Administrative and support and waste management and remediation services (NAICS560000) (16.1%)
  • Administrative and support services (NAICS561000) (15.8%)
  • Insurance carriers and related activities (NAICS524000) (11.3%)
  • Business support services (NAICS561400) (9%)
  • Professional, scientific, and technical services (NAICS540000) (6.6%)
  • Wholesale trade (NAICS420000) (6.2%)