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Hotel/Motel Manager

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High school (GED) +

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What They Do

Lodging Managers Career Video

About This Career

Plans, directs, or coordinates activities of an organization or department that provides lodging and other accommodations.

This career is part of the Hospitality and Tourism cluster Lodging pathway.

A person in this career:

  • Answers inquiries pertaining to hotel policies and services, and resolves occupants' complaints.
  • Participates in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
  • Greets and registers guests.
  • Confers and cooperates with other managers to ensure coordination of hotel activities.
  • Monitors the revenue activity of the hotel or facility.
  • Manages and maintains temporary or permanent lodging facilities.
  • Trains staff members.
  • Observes and monitors staff performance to ensure efficient operations and adherence to facility's policies and procedures.
  • Coordinates front-office activities of hotels or motels, and resolves problems.
  • Inspects guest rooms, public areas, and grounds for cleanliness and appearance.

Working Conditions and Physical Demands

People who do this job report that:

  • You would sit most of the time. There's some walking and standing. You may have to lift and carry things like books, papers or tools weighing 10 lbs. or less.
  • Work in this occupation requires being inside most of the time

Working in this career involves (physical activities):

  • Seeing clearly up close
  • Speaking clearly enough to be able to be understood by others
  • Identifying and understanding the speech of another person

Work Hours and Travel

  • Rotating shift work
  • Weekend work

Specialty and Similar Careers

Careers that are more detailed or close to this career:

  • Bed and Breakfast Innkeeper
  • Front Desk Manager — Supervise over the front desk clerks; communicates with all other departments in regard to the front desk department; conducts department meetings regularly; covers all shifts that are open; and deals with all complaints from customers.
  • Front Office Director
  • Front Office Manager
  • Guest Relations Manager
  • Guest Services Manager
  • Night Manager — Supervises others who work the overnight shift and is responsible for all aspects of the hotel that go on overnight.
  • Resort Manager
  • Rooms Director


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