OKcollegestart - Career Profile

Patient Representative

AVG. SALARY

$43,250

EDUCATION

High school (GED) +

JOB OUTLOOK

Stable

Assists patients in obtaining services, understanding policies and making health care decisions.

Coordinates communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
Interviews patients or their representatives to identify problems relating to care.
Refers patients to appropriate health care services or resources.
Maintains knowledge of community services and resources available to patients.
Explains policies, procedures, or services to patients using medical or administrative knowledge.
Investigates and directs patient inquiries or complaints to appropriate medical staff members and follows up to ensure satisfactory resolution.
Reads current literature, talks with colleagues, continues education, or participates in professional organizations or conferences to keep abreast of developments in the field.
Develops and distributes newsletters, brochures, or other printed materials to share information with patients or medical staff.
Provides consultation or training to volunteers or staff on topics, such as guest relations, patients' rights, or medical issues.
Analyzes patients' abilities to pay to determine charges on a sliding scale.

You would sit most of the time. There's some walking and standing. You may have to lift and carry things like books, papers or tools weighing 10 lbs. or less.
Exposed to disease and infections more than once a month through work such as patient care, laboratory work, and sanitation control
Work in this occupation requires being inside most of the time
Work in this occupation involves sitting more than one-third of the time

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