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Patient Representative

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AVG. SALARY

$40,540

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EDUCATION

High school (GED) +

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JOB OUTLOOK

Stable

What They Do

Patient Representatives Career Video

About This Career

Assists patients in obtaining services, understanding policies and making health care decisions.

This career is part of the Business Management and Administration cluster Administrative Services pathway.

A person in this career:

  • Coordinates communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
  • Interviews patients or their representatives to identify problems relating to care.
  • Refers patients to appropriate health care services or resources.
  • Maintains knowledge of community services and resources available to patients.
  • Explains policies, procedures, or services to patients using medical or administrative knowledge.
  • Investigates and directs patient inquiries or complaints to appropriate medical staff members and follows up to ensure satisfactory resolution.
  • Reads current literature, talks with colleagues, continues education, or participates in professional organizations or conferences to keep abreast of developments in the field.
  • Develops and distributes newsletters, brochures, or other printed materials to share information with patients or medical staff.
  • Provides consultation or training to volunteers or staff on topics, such as guest relations, patients' rights, or medical issues.
  • Analyzes patients' abilities to pay to determine charges on a sliding scale.

Working Conditions and Physical Demands

People who do this job report that:

  • You would sit most of the time. There's some walking and standing. You may have to lift and carry things like books, papers or tools weighing 10 lbs. or less.
  • Exposed to disease and infections more than once a month through work such as patient care, laboratory work, and sanitation control
  • Work in this occupation requires being inside most of the time
  • Work in this occupation involves sitting more than one-third of the time

Working in this career involves (physical activities):

  • Seeing clearly up close
  • Speaking clearly enough to be able to be understood by others
  • Identifying and understanding the speech of another person

Work Hours and Travel

  • Regular working hours and limited travel

Specialty and Similar Careers

Careers that are more detailed or close to this career:

  • Admissions Coordinator
  • Case Manager — Deals with individuals involved in accident claims to ensure that the individual receives the best possible options.
  • Medicaid Service Coordinator (MSC)
  • Patient Access Specialist
  • Patient Advocate
  • Patient Resource Worker
  • Patient Access Coordinator
  • Access Representative
  • Patient Navigator
  • Patient Service Representative

Contact

  • Email Support

  • 1-800-GO-TO-XAP (1-800-468-6927)
    From outside the U.S., please call +1 (424) 750-3900

Support


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OCAP believes that financial literacy and understanding the financial aid process are critical aspects of college planning and student success. OCAP staff who work with students, parents, educators and community partners in the areas of personal finance education, state and federal financial aid, and student loan management do not provide financial, investment, legal, and/or tax advice. This website and all information provided is for general educational purposes only, and is not intended to be construed as financial, investment, legal, and/or tax advice.