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Camera and Photographic Equipment Repairer

Real-Life Activities

Real-Life Decision Making -- Solution

You tell him you will try to fix the camera, even though it may be costly and useless.

You decide it is too much trouble to explain the extensive damage to the customer. You say you'll try to fix the camera, but it will cost a great deal. The customer, who appears not to be listening carefully, is pleased that you will fix the camera.

He comes back in two weeks, and you have to tell him that you spent $300 trying to repair the camera, but it still needs much more work before it might be functional. "But I could have replaced it for that cost!" he says angrily, and grabs the camera.

You sigh. You tried to tell him that already. "You can get into some sticky situations," says Jennifer Elder, a camera repairer. "You have to be able to tell customers up front what is wrong with their camera and if it can be fixed or not. You aren't helping them if you aren't truthful."


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