Real-Life Communication -- Solution
Here's what you could write:
To: Emily Atkins, Director
Easy
Order Company Inc.
From: Richard Mancuso
Re: Telephone package suggestions
In
order to fulfill Easy Order's needs and maintain customer service in light
of the prospective cutbacks, I am recommending a new telephone services package.
This memo presents the list of services and their benefits.
Voice mail
is an answering service designed to eliminate the need for an extra machine
on the user's desk. It allows the employee to record, store and retrieve messages,
and alerts the employee to any messages waiting. This service would be particularly
beneficial to executives of the company, since they would be able to retrieve
messages directly and not through a third party. Voice mail allows callers
to leave messages after hours. It also allows the user to retrieve messages
from any phone, be it in the office or from home.
Call transfer allows
the operator to transfer a call to any other desk in the office without the
caller having to re-establish a connection.
The multi-line hunt service
may eliminate the need for an operator. Callers are presented with a directory
of departments and individuals. Then, they're prompted to press a number to
be connected with their chosen department or person.
The multi-line
hunt feature means a separate line is not required for each department or
individual. I recommend the directory include these departments: orders, financing
approval, human resources, customer service and employee extensions. When
the caller reaches the desired destination, another directory can be provided
if required.
After the new system is installed, a training session
should be held for all affected employees.
Please contact me at your
convenience to discuss these matters further. I will be happy to answer any
questions you might have.
Richard Mancuso
Manager, Telecommunications
How important is it to have strong communication skills in this career?
"Very
important, because you need to interact with everyone," says Laura Geery-Larson,
a vice-president of telecommunications. "Basically, when you are in a telecommunications
role, in most companies... you're part of a service department and you fulfill
the end users' needs, so you need to meet with the end-user client to figure
out what they want and come up with a good solution that's cost-effective
and that will work for that particular situation, because there are a lot
of variables."