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Computer User Support Specialist

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AVG. SALARY

$54,060

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EDUCATION

1-2 years post-secondary training

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JOB OUTLOOK

Stable

Real-Life Activities

Real-Life Decision Making -- Solution

You pretend you didn't get the message.

You have a new assignment in another state. The fact that your supervisor is unaware of this is not your problem.

But this is not a professional thing to do. "To pretend you didn't get the message -- in this day and age it's unlikely," says Orrett Morgan. He's a technical instructor and former help desk technician.

"You're going to have to now explain how you didn't get the message when that's primary to your job -- to take calls and get messages and check email and all those things," says Morgan.

"Forgetting all that, the lying just [shows a bad] attitude... If you're training about attitude and responsibility, you want people to say, regardless of what type of problem comes in, there's some way to deal with it. Now, you can make a mistake dealing with it, but to pretend it doesn't exist, I think speaks to a bigger problem."


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OCAP believes that financial literacy and understanding the financial aid process are critical aspects of college planning and student success. OCAP staff who work with students, parents, educators and community partners in the areas of personal finance education, state and federal financial aid, and student loan management do not provide financial, investment, legal, and/or tax advice. This website and all information provided is for general educational purposes only, and is not intended to be construed as financial, investment, legal, and/or tax advice.