Real-Life Decision Making -- Solution
You buy her a new dress.
The bride comes into the store and you explain that the filter blew up
unexpectedly and her dress was ruined. With only three days to the wedding,
the bride is really upset by this news and begins to cry. That's when
you tell her she can have any dress she wants.
This is a real-life decision made by drycleaner Darcy Moen.
"I grabbed a Kleenex and held it out to the bride," says Moen. "I looked
her in the eye and said, 'I'm sorry. Let's forget about the
dress, forget about the money and let's get this wedding moving again!'
"I told her to go shopping -- right now!" says Moen.
The bride did go shopping and found a beautiful dress that she liked even
better than her first one. When she called you to come with the check, she
was worried, because the only dress she liked was over $2,000.
"I paid and it hurt financially, but the bride was beautiful in her new
dress. She told everyone at her wedding about the fabulous drycleaner that
saved her wedding. I know, because she invited me to it," says Moen.
Overall, drycleaners must have good decision-making skills. "We have to
determine when a garment comes in whether it is drycleanable or not, what
the risks involved are," says Janet Winters. She owns a drycleaning company.