Additional Information
"The American Collectors Association is a valuable resource. They have
excellent training and education programs," says collector Kecia Kesler.
"I would recommend that you practice collection calls," says collection
clerk Michelle Dunn. "Debtors are always coming up with an excuse that will
throw you. You need to be prepared. I would also recommend reading everything
you can about credit and collections, and learn the FDCPA [Fair Debt Collection
Practices Act] inside and out."
Collector Steve Rapaport says a college degree is not essential, but it
helps. His degree was in business. Some colleges offer specific programs in
credit management, which include collection techniques.
"Collection clerks and accounts receivable clerks usually must have a high
school diploma. Many recent entrants have a community college diploma," says
Geoff Wilkinson, who works for a credit institute.
"They may be required to complete a college or [another] course in accounting,
bookkeeping or computer operations. With additional training and experience,
they may advance to supervisory positions requiring more skills."