Personal Service Workers Supervisor  What They Do

Just the Facts

First-Line Supervisors of Personal Service Workers Career Video

Directly supervises and coordinates activities of personal service workers, such as flight attendants, hairdressers, or caddies.

This career is part of the Human Services cluster Personal Care Services pathway.

A person in this career:

  • Assigns work schedules, following work requirements, to ensure quality and timely delivery of service.
  • Observes and evaluates workers' appearance and performance to ensure quality service and compliance with specifications.
  • Trains workers in proper operational procedures and functions and explains company policies.
  • Resolves customer complaints regarding worker performance or services rendered.
  • Recruits and hires staff members.
  • Inspects work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
  • Collaborates with staff members to plan or develop programs of events, schedules of activities, or menus.
  • Meets with managers or other supervisors to stay informed of changes affecting operations.
  • Directs or coordinates the activities of workers, such as flight attendants, hotel staff, or hair stylists.
  • Takes disciplinary action to address performance problems.

Working Conditions and Physical Demands

People who do this job report that:

  • You would sit most of the time. There's some walking and standing. You may have to lift and carry things like books, papers or tools weighing 10 lbs. or less.
  • Work in this occupation requires being inside most of the time
  • Work in this occupation involves standing more than one-third of the time

Working in this career involves (physical activities):

  • Seeing clearly at a distance
  • Seeing clearly up close
  • Speaking clearly enough to be able to be understood by others
  • Identifying and understanding the speech of another person

Work Hours and Travel

  • Rotating shift work
  • Weekend work

Specialty and Similar Careers

Careers that are more detailed or close to this career:

  • Adult Family Home Program Manager --
  • Caddymaster --
  • Community Life Director --
  • Direct Care Supervisor --
  • Hair Salon Manager --
  • Hotel Services Supervisor --
  • Recreation Coordinator --
  • Resident Care Supervisor --
  • Residential Assistant --
  • Salon Manager --